How can i ask for support?

We are here to help you with any problems and questions you may encounter while using the platform and during your trading experience. You can always contact our customer support incase you need any enquiries 

How Do I Sell Bitcoin On Crypto9japays?
  • Click on TRADE BITCOIN on your user dashboard
  • Your personal Bitcoin wallet address would then appear. Scan or Copy address 
  • Send any value of bitcoin to the address anytime
  • The amount sent to your address will display immeidately on your transcation history in three status
    • POOL - when coin is yet to be confirmed
    • PENDING - when coin gets 1/3 confirmation
    • APPROVED -  when coin is paid out which is instantly after confirmation
  • ISSUED - when your attention is needed about a particular coin and you need to contact our customer care
How Do I Check Rates?

You can check our gift card rates on the trade gift card options on your user dashboard , it displays the gift cards needed with their respective rates likewise yoou can check bitcoin and usdt rate by clicking on the trade bitcoin/trade usdt option 

How Do I Sell Gift Cards On Crypto9japays?
  • Click on “Trade Gift Card” 
  • Select the brand of giftcard you want to sell.
  • Select the range of the card (amount of each denomination)
  • Input the value of the card. 
  • Attach your gift card pictures and if you are selling a receipt payment card , Upload only receipt . an admin will instruct you on when to send card picture
  • The total payable amount will be displayed according to the current rate for you to confirm
  •  Click on the “CONFIRM” button
How Long Does It Take to Trade A Gift Card?

Normally trade takes about 3-7 mins to be completed

However, some gift cards like Apple Store, Nike,Walmart, Nordstrom, Sephora e.t.c take 30-90 mins .

Average time will always be stated in trade confirmation but be rest assured we attend to all transactions as fast as we can.

Why Was My Trade Cancelled?
  • Invalid Gift card details.
  • An already redeemed or used gift card.
  • Your gift card was not properly activated. 
  • Your gift card is image is blurry
  • You uploaded the wrong picture 
  • You uploaded an unacceptable receipt (For cards that require a receipt) 
  • When any of these is the case, such trade will be marked failed and cannot proceed unless rectified.
What Value Should I Put In the 'Enter Amount in USD' Field when trading Bitcoins

• You are to input the $(USD) amount of bitcoins you just sent.
• Note that only the amount received in our wallet will be acknowledged and you shall be credited accordingly based on the current rate.

How Do I Get Paid?

After successful validation of your Giftcards and confirmations of your crypto the trade value is paid directly to your bank account